FAQ's for Customers

Helpful FAQ's for our customers.

Client Welcome Guide
PDF version of our Client Welcome Guide. The guide includes an overview of  the main features of the Cloud9Phone system and instructions on how to use them. 
Tue, Feb 16, 2016 at 5:03 PM
Aastra Provisioning Steps
Plug in and Boot up Phone. ( Plug the Aastra phone in to the network to receive DHCP Once the phone is done with it's booting sequence Select ...
Tue, Feb 16, 2016 at 5:03 PM
How much data does a 4G Mobile Broadband device use?
When considering using one of our recommended Routers that also provide 4G Internet Backup in case your primary Internet link fails, below are the average u...
Tue, Feb 16, 2016 at 5:03 PM
How fast is cellular data service?
How fast is cellular data service? Speeds will vary depending on whether you're in a 3G or 4G area; your signal strength will also impact performance....
Tue, Feb 16, 2016 at 5:03 PM
Helpful tips to get FREE Listings in the White Pages and 411 Directory Assistance
Here are some FREE directory listings who list their subscribers with 411 Directory. Here are some helpful tips that you can use to get FREE Listings in ...
Tue, Feb 16, 2016 at 5:03 PM
Using the Voicemail SMS Text Notify Feature
Users can choose to be notified to their mobile phones when they have received a voicemail message in their Cloud9Phone mailbox. When a message is receive...
Tue, Feb 16, 2016 at 5:03 PM
Grandstream GXP1405-­‐GXP1450-­‐GXP2100-­‐GXP2124 Provisioning Guide
Grandstream GXP1405-­‐GXP1450-­‐GXP2100-­‐GXP2124 Provisioning Guide Document Supported Firmware version 1.0.4.23 Power up the GXP Phone(s...
Tue, Feb 16, 2016 at 5:03 PM
Grandstream GXW400X SIP Trunk Provisioning
Create a SIP Trunk in the portal Power unit up Plug unit into WAN port Plug analog phone into FXS1 Pick up phone dial *** then 02 to get IP Addr...
Tue, Feb 16, 2016 at 5:03 PM
Option 66 Provisioning for Polycom and Aastra
In your Router select DHCP Server tab > select go to TFTP/FTP Server Name (option 66): and put in the following text ftp://:@sip@#$%^&*tion.com >...
Tue, Feb 16, 2016 at 5:03 PM
Aastra Multicast Paging
Multicast Paging allows sets to communicate directly with one another with nothing more than a switch connection. No PBX is required. The page button determ...
Tue, Feb 16, 2016 at 5:03 PM