Sometimes for unknown reasons a call with hang in the Sonictel PBX, even though the user is not actually on the call.
You'll ususally see this on the Main Page of their Dashboard
To release the call Masquerade as the USER and you should see the call box, Press Answer first (no call will be there) and wait one minute to see if the call removes. You can then try to reject the call.
If both fail, open a ticket with SS
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article