Sonictel PBX Star Codes 2025
| Star Code | Feature Description |
|---|---|
| *** | Dynamically Park a Call (in the 701-709 range) |
| *{parking lot} | Park a Call (to a specified park ext) |
| *34 | Site Pickup - Answer a Call that is ringing within the same site |
| *35{ext} | Extension Pickup - Answer a Call that is ringing at another extension |
| *36 | Domain Pickup - Answer a Call that is ringing within the same domain |
| *37 | Department Pickup - Answer a Call that is ringing within the same department |
| *38 | Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call) |
| *40 | Activate Call Forwarding (This feature will only forward to Device or External Number; it does not forward to Users. Forwarding to a user such as an Auto-Attendant must be done in the portal.) |
| *41 | Set Forward Busy Destination (This feature will only forward to Device or External Number; forwarding to a user such as an Auto-Attendant must be done in the portal.) |
| *42 | Set Forward No Answer Feature |
| *44 | Hotdesking (Log In) - Requires User Login and Password |
| *45 | Disable Call Forwarding (for Hotdesking). This star code is deprecated and no longer needed for Hotdesking. |
| *46 | Hotdesking (Log Out) - Requires Password of current logged-in user |
| *48 | Ask the caller to enter a PIN before connecting the call |
| *49 | Ask the caller to enter the extension # before connecting the call |
| *50{ext} | Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA. |
| *55{Parking Lot} | Retrieve a call from a Call Park Queue |
| *61 | To Voicemail - Unauthenticated (This feature is disabled by default. To activate, open a Support Ticket) |
| *62 | To Voicemail - Password Only |
| *66<10 or 11 Digit phone number> | Route Call Off-Net. Instead of staying on the Network, this feature will route a call out through a carrier. |
| *67<10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit |
| *67{ext} | To User w/ Privacy |
| *68<10 or 11-digit phone number> | Route to Contact Center. This feature will transfer or route the call internally to our new Contact Center app instead of the PSTN. Omit <*> when used as forwarding (68<10 or 11-digit> only). Please visit our 'Contact Center Forwarding Rules' section in our Contact Center Customer Setup Guide for more information. |
| *68<3 or 4-digit extension> | This feature will route the call to an extension in our new Contact Center app. Please visit our Assigning a SkySwitch PBX Domain to Contact Center article for more information on how to enable this. |
| *69 | Call Return |
| *72<10 or 11 Digit phone number or Extension number> | Set Forward Destination (This feature will only forward to Device or External Number; it does not forward to Users. Forwarding to a user such as an Auto-Attendant must be done in the portal.) |
| *73 | DeActivate Forward |
| *74 | Activate Night Mode (Requires Setup; please see related article) |
| *75 | DeActivate Night Mode (Please see related article) |
| *78 | Activate Do Not Disturb |
| *79 | Deactivate Do Not Disturb |
| *80 | Start Call Recording |
| *81 | Stop Call Recording |
| *82 | Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first |
| *83 | Resume Call Recording from a paused state as a result of *82 |
| *86<10 or 11 Digit phone number> | Keep the call on-net. This attempts to avoid the PSTN for calls between domains. |
| *88 | Make Agent Available for all Queues the Agent is a member of (Online) |
| *89 | Make Agent Unavailable for all Queues the Agent is a member of (Offline) |
| *90 | Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *91 | DeActivate Forward Busy |
| *92 | Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal.) |
| *93 | DeActivate Forward No Answer |
| *97{ext} | Transfer to a 4-digit Extension |
| *98{ext} | Transfer to a 3-digit Extension |
| *99 | Transfer to Self |
| Shortcut | Feature Description |
|---|---|
| 7{ext} | Transfer a call directly to voicemail (3 or 4 digit extension) |
| 71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without a Callback |
| 72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
| 99{ext} | Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA. |
| 099 | Invoke the Account Code feature |
| 988 | National Suicide Prevention Hotline |
| 5000 | Unregistered Login to VMail (prompted for account no and password) |
| 5001 | Registered Login to VMail (prompted for password only) |
| 5002 | Hot Desking Sign-In |
| 5003 | Request the User's PIN then provide 2nd dialtone (useful for phones in public spaces) |
This document will describe the star code features on the Sonictel PBX.
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