| Star Code | Feature Description |
| *** | Dynamically Park a Call |
| * <Call Park Queue Number>1 | Park a Call |
| *35 <Extension Number> | Extension Pickup - Answer a Call that is ringing at another extension |
| *36 | Domain Pickup - Answer a Call that is ringing within the same domain |
| *37 | Department Pickup - Answer a Call that is ringing within the same department |
| *40 | Activate Call Forwarding |
| *41 <Forwarding Number> | Set Forward Busy Destination |
| *42 <Forwarding Number> | Set Forward No Answer Feature |
| *48 <Destination Number> | Ask caller to enter PIN before connecting call |
| *49 <Destination Number> | Ask caller to enter extension # before connecting call |
| *50 <Extension Number> | Auto Answer/Intercom (3 or 4 Digit Ext) |
| *55 <Call Park Destination>1 | Retrieve a call from a Call Park Queue |
| *61 | To Voicemail - Unauthenticated |
| *62 | To Voicemail - Password Only |
| *67 <10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit |
| *67 <Extension Number> | To User w/ Privacy |
| *69 | Call Return |
| *72 <Forwarding Number> | Set Forward Destination |
| *73 | DeActivate Forward |
| *74 | Invokes One Button, NIGHT Mode (must be pre-configured first by Sonictel Support) |
| *75 | Deactivates One Button, NIGHT Mode (must be pre-configured first by Sonictel Support) |
| *78 | Activate Do Not Disturb |
| *79 | DeActivate Do Not Disturb |
| *80 | Activate Call Recording |
| *81 | DeActivate Call Recording |
| *88 | Make Agent Available for a Queue (Online) |
| *89 | Make Agent Unavailable for a Queue (Offline) |
| *90 | Activate Forward Busy |
| *91 | DeActivate Forward Busy |
| *92 | Activate Forward No Answer |
| *93 | DeActivate Forward No Answer |
| *98 | Transfer to an Extension |
| *00 | Transfer to Self |
| Shortcut | Feature Description |
| 7 <Extension Number> | Transfer a call directly to voicemail (3 or 4 digit extension) |
| 71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback |
| 72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
| 99<Extension Number> | Auto Answer/Intercom (3 or 4 digit extension) |
| 099<Destination Number> | Invoke the Account Code feature |
| 5000 | Unregistered Login to VMail (prompted for acct no and password) |
| 5001 | Registered Login to VMail (prompted for password only) |
| 5002 | Hot Desking Sign In |
| 5003 | Request User's PIN then provides 2nd dial tone (useful for phones in public spaces) |
| NOTE | Some features may need a subscription or activated, please contact Sonictel Help Desk if you have any questions at 1-844-766-4283 or help@sonictel.com |
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