Star Code | Feature Description |
*** | Dynamically Park a Call |
* <Call Park Queue Number>1 | Park a Call |
*35 <Extension Number> | Extension Pickup - Answer a Call that is ringing at another extension |
*36 | Domain Pickup - Answer a Call that is ringing within the same domain |
*37 | Department Pickup - Answer a Call that is ringing within the same department |
*40 | Activate Call Forwarding |
*41 <Forwarding Number> | Set Forward Busy Destination |
*42 <Forwarding Number> | Set Forward No Answer Feature |
*48 <Destination Number> | Ask caller to enter PIN before connecting call |
*49 <Destination Number> | Ask caller to enter extension # before connecting call |
*50 <Extension Number> | Auto Answer/Intercom (3 or 4 Digit Ext) |
*55 <Call Park Destination>1 | Retrieve a call from a Call Park Queue |
*61 | To Voicemail - Unauthenticated |
*62 | To Voicemail - Password Only |
*67 <10 or 11 Digit phone number> | To Connection w/ Privacy DID 11 Digit |
*67 <Extension Number> | To User w/ Privacy |
*69 | Call Return |
*72 <Forwarding Number> | Set Forward Destination |
*73 | DeActivate Forward |
*74 | Invokes One Button, NIGHT Mode (must be pre-configured first by Sonictel Support) |
*75 | Deactivates One Button, NIGHT Mode (must be pre-configured first by Sonictel Support) |
*78 | Activate Do Not Disturb |
*79 | DeActivate Do Not Disturb |
*80 | Activate Call Recording |
*81 | DeActivate Call Recording |
*88 | Make Agent Available for a Queue (Online) |
*89 | Make Agent Unavailable for a Queue (Offline) |
*90 | Activate Forward Busy |
*91 | DeActivate Forward Busy |
*92 | Activate Forward No Answer |
*93 | DeActivate Forward No Answer |
*98 | Transfer to an Extension |
*00 | Transfer to Self |
Shortcut | Feature Description |
7 <Extension Number> | Transfer a call directly to voicemail (3 or 4 digit extension) |
71[0-9] | Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback |
72[0-9] | Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback |
99<Extension Number> | Auto Answer/Intercom (3 or 4 digit extension) |
099<Destination Number> | Invoke the Account Code feature |
5000 | Unregistered Login to VMail (prompted for acct no and password) |
5001 | Registered Login to VMail (prompted for password only) |
5002 | Hot Desking Sign In |
5003 | Request User's PIN then provides 2nd dial tone (useful for phones in public spaces) |
NOTE | Some features may need a subscription or activated, please contact Sonictel Help Desk if you have any questions at 1-844-766-4283 or help@sonictel.com |
Sonictel Cloud PBX Star Codes Print
Modified on: Tue, Mar 12, 2019 at 9:27 PM
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