Star CodeFeature Description


***Dynamically Park a Call
*                <Call Park Queue Number>1Park a Call
*35            <Extension Number>Extension Pickup - Answer a Call that is ringing at another extension
*36Domain Pickup - Answer a Call that is ringing within the same domain
*37Department Pickup - Answer a Call that is ringing within the same department
*40Activate Call Forwarding
*41             <Forwarding Number>Set Forward Busy Destination
*42             <Forwarding Number>Set Forward No Answer Feature
*48             <Destination Number>Ask caller to enter PIN before connecting call
*49             <Destination Number>Ask caller to enter extension # before connecting call
*50             <Extension Number>Auto Answer/Intercom (3 or 4 Digit Ext)
*55             <Call Park Destination>1Retrieve a call from a Call Park Queue
*61To Voicemail - Unauthenticated
*62To Voicemail - Password Only
*67             <10 or 11 Digit phone number>To Connection w/ Privacy DID 11 Digit
*67             <Extension Number>To User w/ Privacy
*69Call Return
*72             <Forwarding Number>Set Forward Destination
*73DeActivate Forward
*74Invokes One Button, NIGHT Mode (must be pre-configured first by Sonictel Support)
*75 Deactivates One Button, NIGHT Mode (must be pre-configured first by Sonictel Support)
*78Activate Do Not Disturb
*79DeActivate Do Not Disturb
*80Activate Call Recording
*81DeActivate Call Recording
*88Make Agent Available for a Queue (Online)
*89Make Agent Unavailable for a Queue (Offline)
*90Activate Forward Busy
*91DeActivate Forward Busy
*92Activate Forward No Answer
*93DeActivate Forward No Answer
*98Transfer to an Extension
*00Transfer to Self


ShortcutFeature Description


7 <Extension Number>Transfer a call directly to voicemail (3 or 4 digit extension)
71[0-9]Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback
72[0-9]Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback
99<Extension Number>Auto Answer/Intercom (3 or 4 digit extension)
099<Destination Number>Invoke the Account Code feature
5000Unregistered Login to VMail (prompted for acct no and password)
5001Registered Login to VMail (prompted for password only)
5002Hot Desking Sign In
5003Request User's PIN then provides 2nd dial tone (useful for phones in public spaces)




NOTESome features may need a subscription or activated, please contact Sonictel Help Desk if you have any questions at
1-844-766-4283 or help@sonictel.com