Sonictel Help Desk

Sonictel Getting Started 9

• Cisco UC-1 Live System Status
• Sonictel Cloud PBX Live System Status
• Support Phone Numbers & Hours
• Remote Support
• Extension Assignment Sheet

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SonicFax Getting Started 3

• Sonicfax vFax Features and included International Countries
• SonicFax How to send a fax from email
• How long does a fax take to send?

Sonictel Cloud PBX 20

• Sonictel Cloud PBX End User Guide
• Sonictel Cloud PBX Star Codes
• Sonictel Cloud PBX Voice Mail Flow Chart
• Sonictel Cloud PBX Yealink User Manual
• Sonictel ReachUC APP Knowledge Base

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Sonictel FAQ 30

• Glossary of Technical Terms
• List of TCP and UDP port numbers
• How Much Data does VoIP Use of 4G LTE Broadband per Month
• How Fast is Cellular Data Networks
• Status Lights for Popular Modem, Routers, PRI Cards

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Broadsoft Hosted PBX User Guides 51

• Broadsoft Training Video's for Desktop, iPhone, Android, Polycom Deskphones
• STAR CODES | FEATURE ACCESS CODES
• SONICTEL BROADSOFT CUSTOMER FIREWALL SETTINGS updated 4/24/2018
• Polycom VVX300/400/500/600 How to Clear the Warning message on the phone
• Polycom VVX101 & VVX201 Quick User Manual

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Broadsoft Call Center 3

• CALL CENTER ENHANCED REPORTING USER GUIDE
• CALL CENTER SUPERVISOR USER GUIDE
• CALL CENTER AGENT USER GUIDE

Broadsoft CRM Connect 26

• CRM CONNECT USER GUIDE
• CRM CONNECT INTEGRATION GUIDES
• CRM CONNECT for ACT! 2007-2009 Addin Guide
• CRM CONNECT ACT! 2010
• CRM CONNECT ConnectWise Addin Guide

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Cloud9Phone Getting Started 9

• Support Phone Number & Hours
• Remote Support
• Supported Web Browser Compatibility as of 8/2/2017
• Support Policies
• Ticket Severity Codes and Definitions

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Cloud9Phone Hosted PBX User Guides 19

• Yealink User Guide
• Hosted PBX Star Codes
• Hosted PBX Group Mailboxes
• Hosted PBX Find Me / Follow Me Feature
• Yealink Portable W52 W56 Cordless User Guide

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Cloud9Phone User Guides 15

• Client Welcome Guide
• PBX Star Codes Feature Use
• Yealink User Guide 2016
• Yealink W52P – Portable phone user instructions
• Total Fax Service vFax Documentation on how to send faxes using your email

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Data Sheets 11

• CISCO SPA Series Telephone Spec Sheet SPA3xx, SPA5xx
• Cisco SPA500S Attendant Console
• Cisco Small Business Pro SPA 500 Series IP Phones - (Model Comparisons)
• Polycom Conference Room Soundpoint IP5000 & IP6000 Tech Specs
• Yealink T42G Data Sheet (attached)

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FAQ's for Customers 105

• Group Mailboxes
• Glossary of Technical Industry Terms
• List of TCP and UDP port numbers
• Panasonic Phone Provisioning
• How Much Data does VoIP Use of 4G LTE Broadband per Month

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Avaya User Guides 29

• Avaya 9508 Telephone Quick User Guide
• How to configure Avaya IP Office for 9608 9611 IP Phones
• Avaya Office IP Embedded Voice Mail
• Avaya Office IP V2 Installation Manual
• Avaya Office IP Mobile Twinning

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Panasonic User Guides 37

• Panasonic DT-5xx Digital Phone Quick User Guide
• Panasonic NS700 Installation Manual
• Panasonic NS700 Operations Manual
• Panasonic NS700 PC Programming Manual
• Panasonic NS700 PT Programming Manual

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Toshiba User Guides 10

• Toshiba Strata CIX CTX Telephone Admin Manual
• Toshiba DK Programming Manual
• Toshiba DK Feature Manual
• Toshiba DK EKT Electronic Phone Manual
• Toshiba DK Digital Cordless Manual

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Polycom User Guides 1

• Polycom vvx 501 & 601 User Guide