Yealink Sonictel PBX DND & Call FWD Server Sync special considerations April 2020

By default all our Yealink phones on Sonictel PBX synchronize their DND and Call Forward features with the Sonictel PBX Cloud Server.

Consequently, if you have in the rare instances, a customer with multiple companies and you have them programmed onto the Yealink phone, like we do internally with Sonictel, Cloud9Phone & Voice America.

IF you put the Yealink phone into DND it will place your primary extension AND the other shared extensions 2200a,b,c,etc. 7622a,b,c  into DND as well.

In order to prevent this, you can disengage the service  synchronization on the phone.  When this is done, if you place the Yealink phone into DND or Call Forward, it will NOT update the server or cause the shared extension to update as well.

The following is normally ="1", but change in advanced tab or DOMAIN level to;

bw.feature_key_sync="0"

SR 4/10/2020