Extensions starting with 7 are not permitted on the platform as it interferes with the programming for the transfer to voicemail option 7+[EXT]
If necessary a ticket can be opened to change the voicemail transfer to use a different number than 7
Below is an example:
Hi Team,
I need the transfer to voicemail option changed from 7 to 6, so I can use the 7xx and 7xxx range for extension.
Thank you,
Sonictel
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