Sonictel KeyPBX Numbering Plan Schema 2020

SONICTEL GENERAL NUMBER PLAN 2020

2-Digit numbering is NOT allowed

2-Digit extensions will have a 1 added in front of them ie: 10 = 110, 11 = 111 so on, to make three digits

General Range of Numbers to Use for Extensions ( But this can vary as needed )

100 -  500

1000 - 5000

411 Information services (RESERVED)

611 = Customer Support Directs to Sonictel Queue (RESERVED)

911 & 933 Emergency use & testing Only (RESERVED)

711-729 = Call parks ( 721 - 729 has reminder timer features.)

750-759 = Timeframe users routes

801-849 = Ring groups

850-874 = Routing users

875-879 = Fax routing users

880-899 = Auto attendants

All existing fax numbers will be treated as pbx users, and routed to fax routing users

Fax routing users will be created from new Telco numbers ordered through SS Portal

vFax routing users will be forwarded as applicable to Vitelity, mFax (Sonicfax) or Pangea

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Schema Considerations as per SS

Organizationally speaking, you may want to consider if the client has more than one (1) location.  

When you visit a hotel, or a hospital, typically the first number represents what floor you need, followed by a room number.   You could consider this same type of numbering schema to create your extensions 1000's for the first location, and 2000's for the 2nd building or location.  

Example Schemas

100 - 199    Users extensions 

200 - 299    More available extension range

300 - 399    Routing Users / Ring Groups / General Voice Mail etc.

400 - 499    Conference Bridge extensions

(Except for 411)

500 - 599    Auto Attendants

600 - 699    Call Queues

(Except for 611) 

700 - 799    Reserved Space for Parking Functions

800 - 899    Available extension range

1000 - 1999

Users extensions in Building 1

2000 - 2999

Users extensions in Building 2

These are currently reserved and the dial plan would need to be modified to use any below for users as of 7/10/2020, SR

411                    Information

611                    Customer Service

911                    Emergency

933                    911 Test Number

700-799            Used for Dynamic Call Parking Queues

7000-7999        These are unusable as 4-digit extension numbers because they conflict with the 7+extension (3 digit                                         extension) rule to transfer a call directly to voicemail.

70000-79999    These are unusable as extension numbers because they conflict with the 7+extension (4 digit extensions) rule                            to transfer a call directly to voicemail.

99XXX+            99 plus a users extension (3 and 4 digits) are reserved to work with Intercom features.

5000                Unregistered Login to VMail (prompted for acct no and password)

5001                Registered Login to VMail (prompted for password only)

5002                Hot Desking Sign In

5003                Requests the User's PIN then provides a 2nd Dialtone (useful for calling from phones in public spaces

5004                Reserved for Future Hot Desking Development.

8888                This User has a limited view in the PBX portal. When assigned the Office manager role, the 8888 User can only                         view the Home and Call History pages. Other Office manager functions are hidden.

XX                    Please use 3 and 4 digit extensions. 2 digit extensions will cause setup issues. 

                        NOTE: Extensions should not begin with the number 0.