Opening a ticket with cisco for Broadsoft Issues

Cisco has created a new procedure to open Broadsoft tickets, etc.

Please test bby calling the toll free number and confirm what they need to open a ticket.  Also ask if you can email ta@cisco to confirm opening a ticket by email.

The web site I can log into and go all the way up to submitting the ticket request BUT then it gives an error message.

You can test as well.

Once you document the procedure, than create an Agent's ONLY solutions and update in our technical   slack channel too

Cisco TAC

Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:

U.S. - 1-800-553-2447 Toll Free

https://mycase.cloudapps.cisco.com/

* Cisco.com User ID: SONICTELINC or hello@sonictel.com

* CONTRACT #: 203994762

Pass: Cisco2021#

Click Open new case

While "Products and services is highlighted click "open case"

click "Find Product by service agreement"

click on "BSFT-BC-LIC    PID to enable support of legacy BSFT BroadCloud" to highlight it and click next

Fill in ticket Title

with site id and name and description of issue

click manually select a technmology

Cloud and Hybrid Products > Webex Calling for VAR (powered by BroadCloud, cloud-registered IP Phones) thenj hit select

select your problem area from lists

enter your contact info

Once you have double checked all your information Click "Submit"