WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE A CISCO ATA DEVICE TO WORK ON THE BROADSOFT BROADCLOUD PBX NETWORK.

ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR CONFIGURATION SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE DEVICE WILL ONLY BE USABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED TO THE CISCO FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THEN BROADSOFT BROADCLOUD PBX.

For Models: SPA2102 and SPA8000

FIRST DEFAULT UNIT TO FACTORY:

CISCO SPA8000 DTMF Programming Quick Start Guide

TO RESET to Factory

Attach analog phone

dial **** ( four stars )

dial 73738# (spells RESET)

dial 1 to confirm

wait 5 minutes

Then Identify the LAN IP Address to enter the PROVISIONING Information.

1. Connect an analog phone into line one of the device

2. Press the start key four times “****”

3. Press “110#” and record the IP address

4. From a browser on the same LAN, enter the IP address recorded in step 3

Note: If prompted for a user and password, enter it now. Then click admin and enter the admin user and password.

•

For 2102 only. If the browser does not take you to the SPA webpage, you must activate the web utility.

Redo step 2 and then enter “7932#”, “1#”’ “1”

5. Click the admin link in the top right of the page

6. Click the advanced link in the top right of the page

7. Click the “Voice” tab

8. Click the “Provisioning” tab

9. Enter the following link in “Profile Rule”

North America:

OLDER DEVICES

For SPA2102 Enter

https://spa2102.sipflash.com/Adpt_SPA2102.xml

For SPA8000 Enter

https://spa8000.sipflash.com/Adpt_SPA8000.xml

North America:

NEWER DEVICES including SPA122

** For All Devices - Enter https://spa.sipflash.com/

If you are having trouble flashing your device with these URLs, please contact

your technical support team for assistance.

Europe:

For All Models

https://cisco.broadcloud.eu/welcome.xml

10. Select “Submit All Changes” at the bottom of the page

11. When the GUI returns, cycle power on the SPA. Wait 5 minutes for the new configuration to download.

BroadSoft BroadCloud PBX

01/18/16

Cisco SPA2102/8000

Manual Reconfiguration Guide

Once the second boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the station assignment process was properly completed prior to the reboot, the device will boot into a station specific assigned/usable state.

If not, the device will boot into a default unassigned/unusable state, and will remain in this state until the site administrator has completed the station assignment process. If this occurs, contact your site administrator and request that station assignment be completed for the device in questioned

For Models: SPA122
1. Ensure the Cisco SPA122 has been factory defaulted
2. Connect a PC to the SPA122 Ethernet (yellow) port, then power on your PC
3. Open a web browser and enter 192.168.15.1 in the address bar
4. To log in enter 'admin' as the user and 'admin' as the password
5. Click the “Voice” tab
6. Click the “Provisioning” tab
7. Enter the following link in “Profile Rule”

North America: OLDER DEVICES
Enter https://spa500.sipflash.com/welcome.xml

North America: NEWER DEVICES**
For All Devices - Enter https://spa.sipflash.com/

For Europe:
Enter https://cisco.broadcloud.eu/welcome.xml

For Australia:
Enter https://cisco.broadcloud.com.au/welcome.xml

For FED:
Enter https://cisco.broadcloudgov.us/welcome.xml

** If you are having trouble flashing your device with these URLs, please contact your technical support team for assistance.

8. Select “Submit All Changes” at the bottom of the page
9. When the GUI returns, select the "Administration" tab
10. Click the “Reboot” tab

11. Click the “Reboot” button
12. Click "OK" in the popup confirming the reboot
13. Wait 5-10 minutes for the new configuration to download.

Once the second boot process has completed, the device will be provisioned for use in the BroadSoft Cloud network. If the station assignment process was properly completed prior to the reboot, the device will boot into a station specific assigned/usable state. If not, the device will boot into a default unassigned/unusable state, and will remain in this state until the site administrator has completed the station assignment process. If this occurs, contact your site administrator and request that station assignment be completed for the device in question.

Note: when configured on the BroadSoft BroadCloud PBX Network the Yellow Ethernet port on the SPA122 is supported in bridge mode as a switch port. This port will not supported as a home router. If devices inside the office (such as a printer or computer) were connected to this port they will be able to properly communicate with other devices on the customers’ LAN. It must be noted that anytime the SPA122 is powered off or rebooting, this switch port will be down

see attached privisioning document:  Cisco_SPA2102_8000_ManualReconfigurationProcedure_0 (1).pdf

Cisco_SPA8000 Program Manual Attached

Reset Factory Defaults via Interactive Voice Response (IVR) on SPA8000 Analog Telephone Adapter

Objective

A factory reset is an entire reset of a device to factory defaults. It eliminates all custom configurations. This is useful when you want to remove all configurations stored on a device, troubleshoot errors, or start off with a device like new. Interactive Voice Response (IVR)  is a voice response activated on the SPA8000 to configure specific setups desired by the user. IVR is an alternative to the web Graphic User Interface (GUI). The objective of this document is to reset a SPA8000 to factory defaults by the use of the IVR system.

Applicable Device

• SPA8000

Software Version

• 6.1.12

Reset to Factory Defaults via IVR 

Step 1. Connect an analog phone to one of the eight available voice lines on a SPA8000.

Step 2. Access the IVR by pressing the asterisk key four times (i.e. ****) on the keypad of the analog phone. The IVR is initiated and you hear the voice prompt give instructions.

Step 3. Press the appropriate codes on the keypad of the analog phone to navigate the IVR.

• Press **** ( four stars )
• Press 73738 (R-E-S-E-T)# to perform a full reset of unit to the factory default settings. The Admin account password will be reset to the default of blank.
• Press 1 to confirm
• Wait 5 minutes
• DONE

• Press 877778# to reset the unit to the defaults as it shipped from the service provider. This code will reset the User account password to the default of blank.
• 
  

Step 4. After the code is entered in to the IVR; press 1 on the phone to confirm the operation, otherwise press * to cancel the operation. When 1 is pressed, you will hear "Option Successful". Hang up the phone and the SPA8000 phone adapter will reboot and all settings will be reset to their defaults.

Note: By default, both user and admin account have no passwords when you access SPA8000 via the web configuration utility.

WARNING:  THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE A CISCO ATA DEVICE TO WORK ON THE BROADSOFT BROADCLOUD PBX NETWORK.  ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR CONFIGURATION SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE DEVICE WILL ONLY BE USABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK.  THE DEVICE MUST BE RETURNED TO THE CISCO

FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THEN BROADSOFT BROADCLOUD PBX

. 

For Model

s:  SPA2102 

and 

SPA8000

1.

Connect an analog phone into line one of the device

2.

Press the start key four times “****”

3.

Press “110#” and record the IP address

4.

From a browser on the same LAN, enter the IP address recorded in step 3

Note:

•

If prompted for a user and password, enter it now.  Then click admin and enter the admin 

user and password.

•

For 2102 only. If the browser does not take you to the SPA webpage, you must activate 

the web utility. Redo step 2 and then enter “7932#”, “1#”’ “1”

5.

Click the admin link in

 the top right of the page

6.

Click the advanced link in the top right of the page

7.

Click the “Voice” tab

8.

Click the “Provisioning” tab

9.

Enter the following link in “Profile Rule”

North America:

OLDER DEVICES

For SPA2102 Enter 

https://spa2102.sipflash.com/Adpt_SPA2102.xml

For SPA8000 Enter 

https://spa8000.sipflash.com/Adpt_SPA8000.xml

North America:

NEWER DEVICES

**

For All Devices 

- Enter https://spa.sipflash.com/

**

 If you are having trouble flashing your device with these URLs, please contact your technical support team for assistance.

Europe:

For All Models

https://cisco.broadcloud.eu/welcome.xml

10.

Select “Submit All Changes” at the bottom of the page

11.

When the GUI returns, cycle power on the SPA. Wait 5 minutes for the new configuration to download.  BroadSoft BroadCloud PBX 01/18/16

Cisco  SPA2102/ 8000

Manual Reconfiguration  Guide

Once the second boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network.  If the station assignment process was properly completed prior to the reboot, the device will boot into a station specific assigned/usable state.  If not, the device will boot into a default unassigned/unusable state, and will remain in this state until the site administrator has completed the station assignment process.  If this occurs, contact your site administrator and request that station assignment be completed for the device in ques