1. In your web browser navigate to https://mycase.cloudapps.cisco.com/case, and log in using the below credentials
2. Click "OPEN NEW CASE" when the window pops up again click "OPEN NEW CASE"
3. Click "Find Product by Service Agreement"
4. Highlight the only license that pops up (BSFT-BC-LIC) and click Next
5. Choose your severity
6. Enter a title
7. Write your Issue out under description
8. Click manually select Technology, click "Cloud and Hybrid Products," and choose
"Webex Calling for VAR (powered by BroadCloud, cloud-registered IP Phones),"
then click "SELECT"
9. Choose your Problem area for example and most likely
Configuration > Configuration Assistance
10. Enter your Business phone number
11. Turn on case notifications If you would like
12. Add any emails you would like to CC under "CC Recipients"
13. Click "SUBMIT"
SONICTELINC CREDENTIALS
Username: hello@sonictel.com
Password: Cisco2021#
SERVICE AGREEMENT NUMBER
203994762
SERVICE AGREEMENT TYPE
BSB19
BILL TO ID
1042236201
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