Dear Customer,
Due to historical reasons, an old RPS service has been maintained exclusively for certain End-of-Sale (EOS) or End-of-Life (EOL) Yealink devices and specific customers.
Since the launch of our new RPS server in 2020, the service has been operating reliably and securely. To provide our customers with a more secure and reliable RPS service, we will officially discontinue the old RPS server as of October 1, 2025.
Devices running firmware versions lower than those listed in the "Affected Versions" table must be upgraded to the corresponding "Recommended Versions" to connect to the new RPS server. We strongly recommend completing the firmware upgrade before September 30, 2025, to ensure uninterrupted and stable redirection services.
To minimize the risk during upgrade, we recommend performing the upgrade within the same major version branch (the second digit in the version number, e.g., xx.84.xx.xx).
Please note that certain EOL models, will no longer support RPS service access.
Affected Model & Version
| Model | Unsupported Version | Recommended Version |
|---|
| SIP-T53, T53W, T54W, T57W | lower than 96.84.0.12 | 96.86.0.50 and later |
| SIP-T19P_E2 | lower than 53.84.0.121 | 53.84.0.165 |
| SIP-T21P_E2 | lower than 52.84.0.121 | 52.84.0.165 |
| SIP-T23G | lower than 44.84.0.121 | 44.84.0.165 |
| SIP-T40G | lower than 76.84.0.121 | 76.84.0.165 |
| SIP-T40P | lower than 54.84.0.121 | 54.84.0.165 |
| SIP-T27G | lower than 69.84.0.121 | 69.86.0.165 |
| SIP-T41S, T42S, T46S, T48S | lower than 66.84.0.121 | 66.86.0.165 |
| SIP-CP920 | lower than 78.84.0.121 | 78.86.0.165 |
| SIP-T56A, T58A | lower than 58.84.0.37 | 58.86.0.165 |
| W52P | lower than 25.81.0.67 | 25.81.0.165
Handset:
W52H: 26.81.0.165
W56H: 61.81.0.165 |
| W60B | lower than 77.83.0.83 | 77.85.0.165
Handset:
W53HV85：88.85.0.91
W56HV85：61.85.0.93
W59RV85： 115.85.0.89 |
| CP960 | lower than 73.84.0.37 | 73.86.0.165 |
| SIP-T29G | 46.83.0.160 and below | 46.83.0.165 |
| SIP-T27P | 45.83.0.160 and below | No new version available for RPS service access |
| SIP-T41P | 36.83.0.160 and below | No new version available for RPS service access |
| SIP-T42G | 29.83.0.160 and below | No new version available for RPS service access |
| SIP-T46G | 28.83.0.160 and below | No new version available for RPS service access |
| SIP-T48G | 35.83.0.160 and below | No new version available for RPS service access |
| Other EOL Models: SIP-T19P/ SIP-T20P/SIP-T22P/SIP-T26P/SIP-T28P/CP860/ SIP-T32G/SIP-T38G/T52S/T54S | All versions no longer support RPS service access | No new version available for RPS service access |
The new RPS server introduces enhanced security mechanisms, including additional verification processes. After the firmware upgrade, some devices may prompt users to enter an RPS PIN upon first-time connection to the new RPS server. Once the verification is complete, the RPS service will function as expected.
If your customers encounter this situation, please refer to the following operation guide: https://support.yealink.com/en/portal/knowledge/show?id=687065ed62c0b13e52f16ab6
If you have any questions or encounter issues during the upgrade process, please contact the Yealink Technical Support Team via our Ticket System (https://ticket.yealink.com) or email (rps.feedback@yealink.com).
Yealink remains committed to enhancing the security and stability of our services. We sincerely appreciate your understanding and cooperation regarding this transition.