Required Port Out PINs

Hello!

We're reaching out to let you know that the port out process with Documo's telecom provider is changing.

Starting on October 29th, you'll need to create a port out PIN in the portal and assign the number(s) you're porting out to this PIN. Be sure to include this PIN when filling out the Letter of Authorization (LOA) with the gaining carrier. If the PIN isn’t provided, the port out request will be automatically rejected.

The good news? You no longer need to manually accept or reject port outs in the portal—the new PIN process takes care of that for you!

To learn more about how this works, feel free to check out our help article (insert link).

Thanks for your attention to this update!