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            Call Queues Linking to each other to maximize calls 1/30/2024 SR

            Modified on Wed, Jan 31, 2024 at 11:27 AM



            Yoel Klein  19 hours ago
            So... I have a customer who cannot use Queues because it's serving only one call at a time, he needs/wants to pile'em up.
            A typical call length is 20 seconds or so. (Taxi dispatch with a CRM)
            adding all dispatchers to SimRing, and the limit has been reached...  I'm pulling my hair for an idea! Is it possible for support to backend allow more users in SimRing?
            12 replies
            Rob Cofiell - Granite Communications  19 hours ago
            Can't you ring all in a queue?  Is there a limit there as well?
            Yoel Klein  19 hours ago
            Queue Ring all is serving ONE call at a time, It doesn't stockpile like sim ring
            Rob Cofiell - Granite Communications  19 hours ago
            It should hold it until the first call is answered, then ring the second one right away, no?
            Yoel Klein  19 hours ago
            That's not happening, it takes a seconds, because it's ringing the CRM which is stock pining them.
            Rob Cofiell - Granite Communications  19 hours ago
            Is the CRM registering an extension that is ringing?
            There are more than 25 dispatchers?
            Yoel Klein  19 hours ago
            Yes.  I will come in private and explain
            John Kistner - SkySwitch  18 hours ago
            I know its probably not wise - but maybe 2-3 queues, that link to each others - or roll over to each others - to increase the simultaneous assignment of live calls ?
            Yoel Klein  18 hours ago
            I would love to hear your idea.
            Josh Leible  17 hours ago
            I just set up a client the way that John described but reduced the timeouts for rolling to each queue. Before doing this, they had 40+ minute hold times for random callers, lost calls and high abandonment rates. We went from 60+ call abandonment to around 3%. Their usage also went up more than 100k minutes this month as well…
            Yoel Klein  17 hours ago
            Will try
            John Kistner - SkySwitch  1 hour ago
            Wow Josh - better customer service - but at a price of burning more minutes.
            Some clients wouldn't mind paying, as they are servicing more happy customers.
            I hope you are not coming out of pocket on those extra minutes .  that's a bunch.
            Josh Leible  1 hour ago
            @John Kistner - SkySwitch They have a bucket plus overage so we’re covered. This customer has been one of ours for 20+ years. It wasn’t long ago that they were paying upwards of $20k a month for their total telco spend. They’re used to it. LOL Also worked with @Brian Krisukas - SkySwitch and went over our rate plan.  (edited) 

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