Setting up a call back option for a Queue in SS

***You can have a queue go to voicemail or go to the callback option, but you can't have both***

To set up a call-back option you must change the following options in the Queue:

1. Set the "Allow Callback" option to yes 

2. Make sure the fields "Forward if unavailable," and "Forward if unanswered" are blanked out.

3. Set the "Voicemail " option" to no

The Queue timer sets the amount of time before the call is sent to the "callback message"

much like it would set the time before it would go to voicemail normally.