Call Recording for Sonictel PBX

If you set recording at the User Level you will have one charge and it will record all calls across all the User's devices.

If  you set Call Recording on a device you will have one charge but it will  ONLY record calls in and out of that device, a second device setting you add a second call recording charge.

You can also set call recording on a call queue which will have one charge and will record calls in and out of THAT Queue.

 https://docs.skyswitch.com/en/articles/108 

Important Call Recording Conditions

There are 2 ways you can call any user on the system:

1. Call their USER which will then follow the answering rules of that user (the default routing is to the user's DEVICE)
2. Call the user's DEVICE directly - which will ignore the User's answering rules, and only ring the specific device.

Note: Routing to a User in a Ring Group (a.k.a Hunt Group) or Call Queue goes directly to the User's DEVICE and not to the USER.

Call Recording CONDITIONS depend on HOW the call is routed to the user.

CONDITION 1: Call Recording is activated on the user's USER and DEVICE (this is done in 2 separate screens in the portal), then these conditions will result:
--- Call to DID: Yes
--- Call to Auto Attendant: Yes
--- Call transferred to extension: Yes
--- Call Parked and picked up by another extension: Yes
--- Call into Ring Group: Yes
--- Call into Call Queue: Yes

CONDITION 2: Call Recording is activated on the user's USER and not the DEVICE, then:
--- Call to DID: Yes if the DID is routed to the USER
--- Call to Auto Attendant: Yes if the AA is routed to the USER.
--- Call transferred to extension: Yes
--- Call Parked and picked up by another extension: Yes
--- Call into Ring Group: No
--- Call into Call Queue: No

CONDITION 3: Call Recording is activated on the user's DEVICE and not the USER, then:
--- Call to DID: Yes, but only if the answering rules for USER are routed to the DEVICE.
--- Call to Auto Attendant: Yes, but only if the answering rules for USER are routed to the DEVICE.
--- Call transferred to extension: Yes, but only if the answering rules for USER are routed to the DEVICE.
--- Call Parked and picked up by another extension: Yes, but only if the answering rules for USER are routed to the DEVICE.
--- Call into Ring Group: Yes
--- Call into Call Queue: Yes