Avaya IP Office MOH Music on Hold Upload Instructions

Modified on Mon, Oct 31, 2016 at 5:21 PM

 

Music on Hold

Download a music file, and name it holdmusic.wav

holdmusic.wav
holdmusic2.wav (right-click, save linked file as...)

To roll your own, the WAV file should be: 8kHz, 16bit, mono (max. 90 seconds).

Copy holdmusic.wav either to the IP Office from Manager, using ADVANCED / EMBEDDED FILE MANAGEMENT, or directly to the System SD using a card reader. Place the file in the /system/primary folder.

Enter * 341 # from any phone to listen to the (source 1) system hold music.

Alternatively, the Manager should upload the file(s) automatically if they're placed in the Working Directory, and the built-in TFTP server is enabled (check in Preferences). You may also setup a TFTP server such as SolarWinds or PumpKIN to upload the file(s). An IP Office will automatically look for a TFTP server in the same subnet when it reboots.

In the Manager application:

  • Go to System and select the Telephony tab.
  • Select the sub tab Tones and Music.
  • Select System Source = WAV file.

WAV file

You can add up 3 additional hold music files under "Alternate Sources".

Enter * 34N # from any phone to listen hold music from source N (1 = System).

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