Understanding Conference Bridge Call Paths

Cloud9Phone includes at NO Additional Charge, a full featured dial-in Conference Bridge for each client account.

The Conference Bridge can be configured to be accessed from the Automated Attendant Greeting or Assigned it's very own DID Telephone Number.

Like all calling on a Customer PBX, Conference bridge calling is limited by the number of call paths on the account, so for customers who plan to use this feature it is important to estimate the paths required for their usage pattern.

For calls to the bridge, on-net calls do not use a call path, even if they call a DID that routes to the conference bridge, as long as the DID is assigned to that context and they don't dial a "1" to push it out to the PSTN. Outside callers will use 1 call path in to the bridge per caller.

So for example if the customer has 10 call paths, and the bridge has 4 on-net callers and 4 off-net callers, the 4 on-net callers do not contribute to call path usage, but the 4 off-net calling in to the DID do, so they would still have 6 call paths available for other uses.

If you have any questions regarding your Conference Bridge Service, please email or call us.