Panasonic Support 2026
From: CS-KMS[PSSNA Bizcom] <kms-admin@pccknowledge.com>
Date: Tue, 30 Jun 2026 at 8:17 pm
Subject: Important Update: Changes to dealer Support Services
To: <voiceamericatelecom@gmail.com>
Overview
As our business closure draws near, we have updated the way dealer support resources are accessed. To assist you throughout this transition, we are now using an email-callback system that aims to streamline communication and ensure each inquiry receives proper attention. After you send us an email, you will either get a direct response or, if your request requires more detailed discussion, an agent will call you back when available to offer further assistance.
Transitioning from Phone to Email Support
Starting on July 1st, 2026 we will transition from live telephone support to a comprehensive email-callback system. Our toll-free numbers will no longer offer live assistance. This change helps us respond more efficiently, provide more complete answers, and ensure your requests are handled promptly and thoroughly.
Support hours are unchanged: Monday through Friday, 9am to 6pm EST. Callbacks will take place only during these times. However, you may receive email replies from Factory members outside of regular hours. Emails will be answered in the order they are received.
For any support requests, please send an email in following manner.
BTS category
email address : kxtsupport_us@ml.jp.panasonic.com
Please include the following details in your email:
- Dealer ID and Tech ID
- Callback Number
- Response preference: Email or Callback.
- Best time to call back.
- PBX / Voicemail Model Number.
- Description of issue or details of request.
Scanner category
email address: kvsupport_us@ml.jp.panasonic.com
Please include the following details in your email:
- Callback Number
- Response preference: Email or Callback.
- Best time to call back.
- Scanner Model Number.
- Description of issue or details of request.
SIP category
email address: sipsupport_us@ml.jp.panasonic.com
Please include the following details in your email:
- Callback Number
- Response preference: Email or Callback.
- Best time to call back.
- SIP Telephone Model Number.
- Description of issue or details of request.
Thank you for your patience and partnership during these changes.
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