Why is my number showing as SPAM? Updated 1/30/24

Let the Carriers and Database Providers Know

If you know the carrier/provider that may be falsely identifying, blocking, or labeling your number(s) in the databases that feed this information, please contact them directly using the contact information below.

• AT&T: 
  • Call: 800-337-5373
  • Email: dl-GFMOBusinessFra@ATT.com  
  • Contact via website: hiyahelp.zendesk.com/hc/en-us/requests/new 
  • Calling parties can also provide feedback at Submit a request – Hiya (zendesk.com)
• CenturyLink: 
  • Email: robocall.reporting@centurylink.com
  • Contact via website: nomorobo.com/contact and choose “Report a Number.”
• Comcast Xfinity:
  • Contact via website: xfinity.com/support/articles/report-call-blocking-errors 
  • Call: 844-963-0215 (Please see the page above for specific details that should be included in voicemail).
• First Orion: 
  • Contact via website: calltransparency.com. 
• Frontier: 
  • Email: nospam@ftr.com, or contact Nomorobo.
• Hiya: 
  • Contact via website: hiyahelp.zendesk.com/hc/en-us/requests/new. 
  • Hiya provides a service for legitimate businesses to register, through connect.hiya.com. 
• NoMoRobo: 
  • Contact via website: nomorobo.com/contact and choose “Report a Number.” Nomorobo has a white list feature to which subscribers can add numbers in order to prevent erroneous blocking. 
  • Email: reports@nomorobo.com
• Sprint:  
  • Call: 888-211-4727 
  • Report to https://reportarobocall.com/trf/
• T-Mobile: 
  • Contact via website: https://callreporting.t-mobile.com/
  • Contact through First Orion at calltransparency.com
• TNS: 
  • TNS provides a portal on its website for identifying inaccuracies, through its robocall feedback website, reportarobocall.com/trf, and it allows companies to subscribe to alerts to inform them when the number is classified as a spammer, spoofer, scammer, or robocaller.
• US Cellular: 
  • Call: 888-944-9400 
  • Contact via website: uscellular.com/support/robocall/index.html
• Verizon: 
  • Contact via website: voicespamfeedback.com/vsf/
• Windstream: 
  • Call: 800-347-1991 
  • Contact via Website: windstream.com/Support/Phone/Troubleshooting-repair 
• YouMail: 
  • Email: TNissues@youmail.com

Note: When sending requests to the NoMoRobo and YouMail email addresses listed above - please include the calling number, name associated with the number, and details regarding why it is not a spam number.

Let Analytic Providers Know

• Call Transparency: (First Orion) CallTransparency.com validates you are a legitimate business and verifies your calling numbers.

• Free Caller Registry: (First Orion, Hiya, and TNS) This free portal helps entities reach the analytics companies that support the major wireless carriers in the US.

Note: Analytics companies will review the requests and may still flag calls depending on their analytics or research.