Frequently Asked Questions

How long does it take before I will receive my faxes?

Your fax messages should appear on the "VIEW FAXES" page within 5-10 minutes. Sometimes this timeframe can be exceeded due to unforseen circumstances, but please be assured they will arrive as soon as possible.

What is the default number setting for on the Fax Numbers page?

This setting allows you to specify which number should be used as the from-number when sending faxings with our VNFax software.

How do I send faxes via Email with the Email-to-Fax service?

To send a fax using our Email-to-Fax service simply send an email using the following parameters. Emails should be sent with a single attachment; as our system will only fax a single attachment per email.

Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML & Plain Text formats.

To: <10_digit_number>
Subject: <Your Fax DID number; 10 digits only>
Body: <blank> your email address associated with vfaxes

Upon submission our system will reply with a confirmation or rejection notice with explanation.

New faxes sent with this service will be displayed on the "FAX STATUS" page with their current status.

How do I add or remove Authorized Email addresses so I can send to []?

To view or edit your list of current Authorized Email addresses please click here. If an edit menu does not exist, contact your account manager for permission.

How do I change the email addresses that my new faxes are sent to when I receive them? 

Click the Fax Numbers page and choose "Emails" under the Action menu. If this item does not exist on your screen, contact your account administrator to get access.