Get to Know ConnectUC Mobile updated 1/16/2024 SR
Modified on: Tue, Jan 16, 2024 at 1:06 PM
Get to Know ConnectUC Mobile
Last updated on January 16, 2024 at 12:12 PM
This article is designed to help you familiarize yourself with the various tools and options within the ConnectUC Mobile App.
If you would like to familiarize yourself with the Desktop/Web version of ConnectUC, please visit our Get to know ConnectUC Desktop/Web article.
To install ConnectUC on your mobile device, simply navigate to your device’s App Store (iOS devices use the Apple Store, and Android Devices use the Google Play Store), locate the ConnectUC app within the App Store, and select the option to install.
Important: To log in to ConnectUC, you'll need to use your UCaaS username (typically extension@domain). Your Sonictel Supprt Team can provide you with the credentials for the App.
You will not be able to use the same account as you use for your admin portal.
Once the application is installed and you have signed in, you will be prompted to allow device permissions and notifications. Please be sure to allow these permissions, as some ConnectUC Mobile features may not work properly otherwise.
Table of Contents
User Preferences and Status
User Preferences and Status
ConnectUC Mobile users can manage their preferences and status by clicking their avatar profile image found on the top left corner of the screen. Clicking your avatar will bring up a menu with quick access to important settings.
The User Preferences menu includes the following options:
Update User Status
Toggle Do Not Disturb (All Devices)
Manage Profile Preference Settings
Report an Issue
The User profile preferences page can easily be managed within the ConnectUC Mobile app, allowing for convenient profile picture changes, contact info changes, and password management.
In the event any issues occur within the app, users can report these issues conveniently within the user preferences page by selecting 'Report An Issue.'
Once the 'Report an Issue' button is selected, users are asked a few clarifying questions to better understand the issue before it is reported, including the ability to select which phone calls were impacted, if applicable.
The always-present dialer menu is conveniently located in the bottom-right corner of the screen, allowing you to dial out or view saved contacts from any tab.
The Calls tab allows users to view recent call history, including contact info and user status.
There are three ways to initiate a call from the ConnectUC Mobile App:
Click the ‘+ New’ button found on the top right side of the page and select ‘New Call.’
If you already see the contact you wish to call, click their contact details and select the ‘Call’ option to call them directly.
Click the always-present blue colored dialpad icon at the bottom right corner of the screen.
Once a call has been initiated, ConnectUC mobile users will be able to access standard calling features, including mute, dial-pad, park (coming soon), add another call to the line, place the call on hold, transfer the call, enable speakerphone, record the call, access Bluetooth settings (coming soon), and end the call.
If a user selects ‘Back to app’ while on an active call, they will be able to navigate and use the app without dropping the call. To navigate back to the active call options, simply click the ‘Active call in progress’ banner at the top of the screen.
The Voicemail tab allows users to view, listen, and share received voicemail messages.
Similar to the Web/Desktop experience, once a new voicemail is received, the Voicemail tab will show a red number indicating the number of unread voicemails.
Once a voicemail is selected from the list, the user has the option to call the voicemail contact back, listen to the voicemail, share the voicemail as an audio file, or delete the voicemail.
If your user has voicemail transcription enabled, you will also see a text version of the voicemail, which can be a helpful time saver.
The Contact tab allows users to add, manage, and interact with contacts.
New contacts can be added at any time by clicking the ’+ New’ button found at the top right side of the screen.
All contacts are displayed by default, but they can still be sorted, and users can still search directly for contacts they wish to view.
Once you find a contact you wish to interact with, simply click their information, and you will be able to see their contact info, call them, and even add the contact to the list of your favorite contacts by clicking the ‘star’ icon to the right of their name.