Detailed Question: 

How do I record my Sonictel Auto Attendant Greetings?


Auto Attendant greetings are recorded through the Voice Portal by the Voice Portal administrator. 

Note that the Voice Portal user ID for Voice Portal administration is either the extension or full 10 digit number of the voice portal itself.  For example, if the voice portal number is 281-555-1234, then voice portal user ID for administration will be either 1234 or 281-555-1234.

  • Dial your voice portal number/extension ( Typically set as extension 5000 ) or press the Messages button on your BroadCloud PBX phone


Note:  the step below will be required only when using a Sonictel PBX phone, since the voice portal will automatically assume the user ID to be the extension of the phone from which the call was placed.  It will not be required if the call is placed from a phone outside of your BroadCloud PBX service, such as a mobile phone.


  • If initially prompted to enter your passcode, press * to return to the enter mail box ID prompt
  • At the enter mail box ID prompt, enter the Voice Portal extension ( Typically set as extension 5000 ) followed by #
  • At the enter passcode prompt, enter the Voice Portal administrator passcode followed by #
  • Press 1 to change Auto Attendant greetings
  • Press 1 to change the Business Hours Auto Attendant Greeting or Press 2 to change the After Hours Auto Attendant Greeting
  • Follow the audio prompts to complete the process